Shipping & Delivery Policy
Shipping & Delivery Policy
Last Updated: 02-07-2026
At Grandpa’s Baekry (“we”, “us”, “our”, or “Grandpa’s Baekry”), we take great care to ensure that every order is freshly prepared, carefully packed and delivered to you in the best possible condition. This Shipping & Delivery Policy explains our delivery areas, timelines, shipping process and other important information relating to the delivery of your order.
By placing an order through our website, you acknowledge and agree to the terms described in this Shipping & Delivery Policy.
1. Delivery Areas
We currently offer delivery based on the type of product ordered and the delivery location.
a) Cookies & Cookie Tins — Pan-Maharashtra
Cookies and Cookie Tins are available for delivery across Maharashtra, subject to delivery serviceability at the customer’s address.
Delivery availability may vary depending on the location and the logistics service available for that area.
b) Other Bakery Products — Mumbai Only
Products other than Cookies and Cookie Tins are currently available for delivery within Mumbai only.
Customers outside Mumbai will not be able to place orders for products that are not eligible for Pan-Maharashtra delivery.
- Important: Pan-Maharashtra delivery currently applies only to Cookies and Cookie Tins. All other Grandpa’s Baekry products are available for delivery within Mumbai only.
2. Delivery Serviceability
Delivery is subject to the serviceability of the address provided by the customer.
Before placing an order, customers are responsible for ensuring that the delivery address is complete and accurate.
We may be unable to deliver to certain locations due to logistical limitations, courier availability or other operational reasons.
If an order cannot be delivered to the provided address, our team may contact the customer to discuss the available options.
3. Delivery Timelines
Delivery timelines may vary depending on:
- The product ordered
- Delivery location
- Order quantity
- Preparation requirements
- Availability of the selected delivery date
- Customisation requirements
- Courier and logistics conditions
Current delivery coverage:
- Cookies & Cookie Tins:
Pan-Maharashtra delivery. - Other bakery products:
Mumbai delivery only.
The estimated delivery timeline applicable to your order will be communicated or displayed during the ordering/checkout process, wherever applicable.
Exact delivery timeline: 1–2 days for Mumbai and 3–5 days for Maharashtra.
Delivery timelines are estimates and may occasionally be affected by circumstances beyond our reasonable control.
4. Advance Ordering
We recommend placing orders in advance to allow sufficient time for preparation, baking, packing and delivery.
Customers should take particular care when ordering for:
- Birthdays
- Parties
- Events
- Festivals
- Corporate gifting
- Bulk orders
- Customised orders
- Special occasions
Customised, bulk and corporate orders may require additional preparation time.
During festive periods or periods of high demand, we may recommend placing orders further in advance.
5. Order Confirmation
Placing an order through our website does not automatically guarantee that the order will be fulfilled.
All orders are subject to:
- Product availability
- Delivery serviceability
- Required preparation time
- Availability of the requested delivery date
- Accurate customer and delivery information
Grandpa’s Baekry reserves the right to accept or decline an order where fulfilment is not possible.
If we are unable to fulfil an order, our team will contact the customer and communicate the available options.
Where payment has already been made for an order that cannot be fulfilled, the applicable refund will be processed in accordance with our Return & Refund Policy.
6. Order Preparation & Dispatch
Once an order has been confirmed, the products will be prepared according to the order requirements.
Our products are freshly prepared and carefully packed before being handed over for delivery.
Once the order has been dispatched, the customer may receive delivery or tracking information where such information is available.
7. Delivery Delays
We make every reasonable effort to deliver orders within the estimated delivery timeline.
However, delivery may occasionally be delayed due to circumstances including:
- Traffic or transportation issues
- Weather conditions
- Courier or logistics delays
- Festive-period demand
- Unexpected operational circumstances
- Incorrect or incomplete delivery information
- Events beyond our reasonable control
In case of a significant delay, our team will make reasonable efforts to assist the customer with the latest available information.
8. Incorrect or Incomplete Delivery Information
Customers are responsible for providing accurate delivery information at the time of placing an order.
This includes:
- Full delivery address
- Contact number
- Email address
- Landmark or other relevant delivery instructions
Grandpa’s Baekry will not be responsible for delays or failed deliveries resulting from incorrect, incomplete or inaccurate information provided by the customer.
If a delivery needs to be attempted again because of incorrect customer information or the recipient being unavailable, additional charges may apply.
9. Failed Delivery
If the delivery partner is unable to deliver an order because the recipient is unavailable or the delivery address cannot be accessed, another delivery attempt may be made depending on the delivery partner’s policy.
Customers may be contacted by the delivery partner or Grandpa’s Baekry regarding the delivery.
If an order is returned to us after unsuccessful delivery attempts, the customer should contact us to discuss the available options.
Any additional delivery or re-delivery charges, where applicable, may be payable by the customer.
10. Damaged or Incorrect Orders
We take care to pack every order securely before dispatch.
If your order arrives damaged, incomplete or incorrect, please contact Grandpa’s Baekry as soon as possible after receiving the order.
To help us investigate the issue, customers may be asked to provide:
- Order number
- Photographs of the product
- Photographs of the packaging
- Description of the issue
Our team will review the matter and provide an appropriate resolution in accordance with our Return & Refund Policy.
11. Freshness, Storage & Handling
Grandpa’s Baekry products are freshly prepared and should be handled and stored according to the instructions provided with the product or order.
Customers are advised to follow the recommended storage conditions to maintain the quality, taste and freshness of the products.
As our products are food items, customers should review the applicable storage and consumption instructions before consuming the product.
12. Customised & Corporate Orders
Customised, bulk and corporate gifting orders may require additional preparation and delivery time.
Customers planning a corporate, event or bulk order are encouraged to contact Grandpa’s Baekry in advance to discuss:
- Product selection
- Quantity
- Customisation
- Packaging
- Delivery location
- Preferred delivery date
- Delivery timeline
The final delivery timeline for customised or corporate orders will depend on the requirements of the order and will be communicated by our team.
13. Delivery Date Requests
Customers may communicate their preferred delivery date during the ordering process where the option is available.
Requested delivery dates are subject to:
- Product availability
- Preparation time
- Delivery serviceability
- Order volume
- Courier/logistics availability
A requested delivery date should not be considered confirmed until the order has been accepted and confirmed by Grandpa’s Baekry.
14. Cancellation & Refunds
Orders may be cancelled only in accordance with our Cancellation Policy.
If an eligible order is cancelled, any applicable refund will be processed according to our Return & Refund Policy.
Because our products are freshly prepared food items, cancellation eligibility may depend on the stage of order preparation.
Please refer to our:
- Cancellation Policy
- Return & Refund Policy for complete details.
15. Contact Us
If you have any questions regarding delivery, shipping, serviceability or the status of your order, please contact us.
Grandpa’s Baekry
Phone: +91 8080222000
Email: contact@grandpasbaekry.com
Business Hours: Monday – Saturday | 9:00 AM – 8:00 PM
Address: Sagar Mahal, 5th floor, C-11 R NO 40-42, ULHASNAGAR