Faq's
Fresh Answers, Straight From Grandpa’s Oven
Everything you need to know about our freshly
baked treats, ordering, Delivery, Gifting & More.
You can place your order directly through our website by selecting your favourite bakes, adding them to your cart and completing checkout securely. Once your order is received, our team will review and confirm it.
We recommend placing your order at least 2 days in advance so we have enough time to freshly prepare, pack and arrange delivery for you. For special, customised or bulk orders, additional advance notice may be required.
Same-day or last-minute orders are subject to product availability, baking capacity and delivery availability. Please check the available delivery date at checkout or contact us for urgent requirements.
Yes, where available, you can select your preferred delivery date while placing your order. Delivery dates are subject to availability and the preparation time required for your selected products.
Once your order is placed, our team will review the order and availability. Your order will be considered confirmed once it has been accepted by Grandpa's Baekry.
Orders are subject to product availability, delivery coverage and our ability to fulfil the requested date. In certain situations, Grandpa's Baekry may need to decline or request changes to an order. If this happens, our team will contact you with the next available option.
Cancellation is possible only within the applicable cancellation window and before the order enters preparation. Once an order has been prepared or dispatched, cancellation may not be possible.
We recommend placing your order at least 2 days in advance so we have enough time to freshly prepare, pack and arrange delivery for you. For special, customised or bulk orders, additional advance notice may be required.
Same-day or last-minute orders are subject to product availability, baking capacity and delivery availability. Please check the available delivery date at checkout or contact us for urgent requirements.
Yes, where available, you can select your preferred delivery date while placing your order. Delivery dates are subject to availability and the preparation time required for your selected products.
Once your order is placed, our team will review the order and availability. Your order will be considered confirmed once it has been accepted by Grandpa's Baekry.
Orders are subject to product availability, delivery coverage and our ability to fulfil the requested date. In certain situations, Grandpa's Baekry may need to decline or request changes to an order. If this happens, our team will contact you with the next available option.
We offer delivery across Maharashtra, subject to serviceability at the delivery address. Delivery availability and timelines may vary depending on your location.
Delivery timelines depend on your location and the type of order. Once your order is confirmed, the applicable delivery timeline will be communicated to you.
For deliveries outside our local service area, we recommend placing your order at least 2 days in advance to allow sufficient time for baking, packing, dispatch and delivery.
We do our best to accommodate your preferred delivery date. However, delivery dates are subject to product preparation time, location, courier availability and order volume.
Your expected delivery timeline will be communicated once your order is confirmed. Where tracking is available, tracking details will be shared with you after dispatch.
While we take every effort to deliver orders within the committed timeline, unexpected courier or logistical delays may occasionally occur. If there is a significant delay, our team will assist you with the latest delivery update.
Yes. Our products are prepared in small batches with care so that every order reaches you fresh and delicious.
The freshness period varies by product. Please refer to the product page or packaging for the recommended consumption period and storage instructions.
Storage instructions vary depending on the product. Please follow the storage instructions provided with your order for the best taste, texture and freshness.
Some products may contain or come into contact with common allergens such as [nuts, dairy, gluten, eggs, etc.]. Please check the individual product information or contact us before ordering if you have an allergy or dietary concern.
Selected products are available in eggless variants. Please check the individual product description before placing your order.
Yes, selected products can be customised depending on the product and requirement. Customisation options may include flavour, quantity, packaging, messaging and other details where applicable.
Custom cake requirements can be discussed with our team based on the design, flavour, size, occasion and delivery date. Please contact us in advance so we can confirm feasibility and availability.
Yes, personalised messages may be available for selected orders and gifting requirements. Please mention your requirement while placing your order or contact our team.
Yes. Grandpa's Baekry offers gifting solutions for corporate events, employee gifting, client appreciation, festive gifting, celebrations and special occasions.
Depending on your requirements, corporate gifting can include curated cookie tins, customised gift boxes, personalised packaging, branded elements, greeting cards and bulk gifting solutions.
Yes, selected corporate gifting options can be customised with your brand identity, subject to minimum quantities and production requirements.
Corporate gifting requirements may have a minimum order quantity depending on the type of product, packaging and customisation involved. Please contact us with your quantity and requirements for a customised quotation.
Corporate and bulk orders require additional preparation time. We recommend contacting us at least 1 Week in advance so we can plan production, customisation and delivery accordingly.
Multiple-location delivery may be available depending on the order size and delivery locations. Please share your requirements with our team so we can confirm feasibility and timelines.
We accept UPI / Credit & Debit Cards / Net Banking / other payment methods through our secure online checkout.
Product prices displayed on the website are based on the selected product and quantity. Any applicable delivery charges, customisation charges or other additional costs will be communicated during checkout or before order confirmation.
Yes, promotional offers and discount codes may be available from time to time. Eligible promo codes can be applied during checkout, subject to the applicable terms and conditions.
Active promotional offers will be communicated through our website and official communication channels. Each offer may have its own validity period, minimum order value and usage conditions.
Promo code usage depends on the terms of the individual offer. Unless specifically stated otherwise, multiple promotional codes may not be combined.
Please contact us as soon as possible after receiving your order and share your order number along with clear photographs of the product and packaging. Our team will review the issue and assist you according to our Return & Refund Policy.
Please contact us as soon as possible with your order number and photographs of the received product. Our team will review the issue and help resolve it.
For order-related questions, delivery assistance, customisation or gifting enquiries, you can contact us through the details provided on our Contact Us page.
Call: +91 8080222000
Email: contact@grandpasbaekry.com
Please share your order number, registered contact details and a brief description of your concern. For damaged or incorrect orders, photographs may also be required.